Privacy Policy

Last updated: 25 February 2025  ·  Effective date: 25 February 2025

1. Introduction

Medceries India Private Limited ("Medceries", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.medceries.com or contact us.

This policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable provisions of the Digital Personal Data Protection Act, 2023.

2. Information We Collect

Information you provide directly

• Name, email address, phone number when you submit our contact form
• Business or institution name when placing orders or enquiries
• Payment information processed securely through Razorpay (we do not store card details)
• Correspondence and communication records

Information collected automatically

• IP address, browser type and version, pages visited, time spent on pages
• Device type and operating system
• Referral source (how you found our website)

3. How We Use Your Information

• To respond to your enquiries and process orders
• To send order confirmations, invoices, and delivery updates
• To provide after-sales support and warranty assistance
• To send product information or updates if you have opted in
• To comply with legal obligations under Indian law
• To improve our website and services

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers: logistics partners for delivery, Razorpay for payment processing
• Brand principals: authorised manufacturers (3M, GC, Dentsply etc.) when required for product support or warranty
• Legal authorities: when required by law, court order, or government authority under Indian law

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required under applicable Indian laws (including GST and accounting regulations which may require retention for up to 8 years).

6. Cookies

Our website may use essential cookies to ensure basic functionality. We do not use tracking or advertising cookies. You can disable cookies in your browser settings; this will not significantly affect your use of the website.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction, in accordance with Rule 8 of the IT (SPDI) Rules, 2011.

8. Your Rights

You have the right to access, correct, or request deletion of your personal data. You may withdraw consent to marketing communications at any time. To exercise these rights, contact us at the details below.

9. Changes to This Policy

We may update this policy periodically. The updated version will be posted on this page with a revised date.