Refund & Returns Policy

Last updated: 25 February 2025  ·  Effective date: 25 February 2025

1. Overview

Medceries India Private Limited is committed to customer satisfaction. This policy outlines the conditions under which products may be returned or exchanged, and when refunds are applicable. This policy is published in compliance with the Consumer Protection Act, 2019 and applicable Indian e-commerce regulations.

2. Return Eligibility

You may return a product within 7 days of delivery if:

• The product was received in damaged or defective condition
• The wrong product was delivered (different from what was ordered)
• The product is past its expiry date on delivery
• The product's seal or packaging is broken upon arrival (not opened by you)

3. Non-Returnable Items

The following items cannot be returned due to hygiene, safety, and regulatory requirements:

• Products with broken seals that have been opened or used
• Sterile or single-use instruments once unsealed
• Impression materials, anaesthetic cartridges, or pharmaceutical products
• Custom or special-order items
• Products purchased during promotional or clearance sales (unless defective)

4. How to Initiate a Return

1. Email customer.support@medceries.com within 7 days of delivery
2. Include your order number, photos of the product and packaging, and a description of the issue
3. Our team will review your request within 2 business days
4. If approved, we will arrange for pickup or advise on how to return the product

5. Refunds

• Approved refunds will be processed within 7–10 business days of receiving the returned product
• Refunds are credited to the original payment method (UPI, bank account, card) or as store credit
• Shipping charges are non-refundable unless the return is due to our error
• For institutional orders with credit terms, refunds will be adjusted against outstanding invoices

6. Replacements

For defective or wrongly delivered products, we offer a replacement as the preferred resolution. Replacement dispatch is typically within 3–5 business days of return confirmation, subject to stock availability.

7. Manufacturer Warranty

Many products (especially equipment such as handpieces, scalers, and curing lights) are covered under the manufacturer's warranty. We will assist in coordinating warranty claims with the relevant brand principal on your behalf.

8. Disputes

If you are dissatisfied with the resolution of a return or refund, you may escalate to info@medceries.com. Unresolved disputes are subject to the Consumer Protection Act, 2019, and the jurisdiction of Consumer Dispute Redressal Forums.